Incompetent at Best.
I bought two pair of jeans at Nordstrom, Joes and Hudsons. I brought them here to have the hem shortened. I paid for same day service and picked them up on time. When I took them home and tried them on, one leg is visibly shorter on BOTH pair of jeans. I returned in the morning and told them they were uneven. I was asked to try them on and after a lot of tugging and pulling to make them appear even, the woman told me that I wear them higher on one hip than the other and they are not uneven. I tried on the second pair and she told me the same. She said if I had mentioned it they could have worked around it. She said she would "lengthen" them. I asked for an explanation of "lengthening" because at this point I have invested nearly $450 dollars in jeans and one leg is too short to wear. She couldnt provide an explanation of the proccess she intended to use. I was skeptical because the hem leaves no room for mistakes, even I can see that. I only wanted to know what she planned to do, I did not want her doing anymore damage.
The new hem on the jeans is rounded on the front side and longer than the back. The seamstress used her own styling to recreate a strange look. I wanted them exactly as the original, just a tad shorter.
Eventually after shouting at her two coworkers in their native language she stopped responding to my questions and started putting on a language barrier much stronger than we originially had. It was clear to me at this point that not only could she not fix her mistake, she refused to admit the mistake existed and instead offered that I'm simply uneven, and that she had no intention of refunding my $24.00.
I have never been so disgusted with a businesses practices in my life. If you cannot do a simple hem evenly, you have no right running a business.
For the record, I measured when I got home and they are uneven. One pair has a three centimeter difference and the other has a five centimeter difference. Doesn't seem very big, but it's noticeable enough that my significant other picked up on it before I even mentioned it to him.
I would NOT suggest doing business with these people.
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