Never Again!. My friend and I (we've been there before) ordered and picked up our food at their drive-thru. We had 3 orders: scallops, steak, and chicken & shrimp combo...total $26.97. Each order came with rice, brocolli, and carrots. We brought it home and was very disappointed when we opened our boxes. There was more than 75% rice in each box. Each box had 2-3 small slices of carrots, and the broccoli pieces were very small and few. There were 3 baby shrimp and 6-8 small pieces of chicken in the chicken combo. There were 5 small scallop havles. The steak was not even bite size, and were 7 little pieces. The protein and vegetable amounts was barely sufficient for my 7yr old. We would have ordered just rice if that was all we wanted. We ate it anyways, as it was not worth driving back (lunch traffic and distance). I called and spoke with the manager, and told him that we were not satisfied with the food portion/ratio, and gave details of each order. He said that everything is right, since he watched the owner scoop the food into the container. He said "I'm sorry, but there is nothing I can do." The manager didn't care if I went somewhere else or told others.
SPECTACULAR FOOD!!!!!!!. Whatever this person BreeB6 might say, Sake Express is THE BEST Japanese Seafood and Steakhouse ever. If you ever decide to dine at this restaurant make sure you bring an appetite. The course consist of your choice of meat or seafood that compliments your choice of delicious fried rice or steamed rice. You have a choice of 3 sauces. Shrimp sauce being the best.( it's not really made out of shrimp, its called that because of the creamy color.) The other sauces are two types of ginger sauces. These wondrous meals contain no MSG. At a great affordable price, dining at this restaurant will save you money and leave you stuffed. With great and efficient service, it should be no question as to why i always leave a big tip whenever i dine in.
Not with a 10' Pole.
After being a loyal customer for 7 years, calling to place take out orders at least twice a month, I called Sake Express to place an order. I was told that they do not take orders over the phone and the person hung up. I called back to see what the deal was, and why I suddenly could not place an order over the phone. He hung up again. I called again and he hung up on me immediately. He hung up on me again. I called a fourth time and asked to please speak with a manager. He hung up on me again. I called a fifth time and someone else answered. I asked to speak with a manager and she hung up on me too! I called a sixth time and when she answered, I said, “I will keep calling until I speak to a manager.” She passed the phone to someone. I asked if he was the manager. He confirmed. I told him that I had been hung up on 5 times by his staff when trying to find out why I couldn’t place an order over the phone, which was completely unacceptable. He said, “So? There was nothing to talk about we just don’t do that.” I said, “You know, I would have come in to place an order if someone had been decent, but instead you take the low road and treat a loyal customer of 7 years this way. Again, he said, "So?” I told him I would tell everyone I could about them and do everything I can to encourage patrons to go elsewhere. He said, “Do what you want to do,” and also hung up!
Needless to say, I am posting this experience everywhere and will be a thorn in his side for the next 7 years, or until he closes down, whichever comes first.
The Best Little Secret Around. My husband and I "Have Got" to eat here once every week. ! Either by take out or dine in. I totally love Japanese food but have been a tad disappointed in the past from a couple of the big named Japanese restaurants in Charlotte NC (I won't use the names here) but lets just say that ..you will know the name ! The food prepared at this restaurant is perfect everytime. They have never let me down ! The steak is the finest that I have ever eaten at any Japanese steak house and the Shrimp...lets just say it is incredible ! But seriously you will never find better Japanese food in all of the Carolina's (believe me I have been to quiet a few) The price is very resonable too !
Sign in with Facebook Sign in with Facebook to see what your friends are up to!