07/08/09

Varji & Varji - South Park - awful experience

by mkate28

Three weeks ago I had an appointment at South Park to get my hair cut. I already had hair that I (and everyone else) loved, but it was long and not completely professional for my very corporate job. I intended to get a few inches cut off.

I'm new to the Charlotte area so I did my research on area salons. I chose Varji and Varji because they are an Aveda concept salon and I thought their stylists would be top notch.

I was wrong. Three weeks later I am still regretting the decision. The stylist, without asking me and without ever getting to know my hair, thinned my hair! She started in the back so I didn't realize what she was doing until it was too late.

I have a lot of hair but it is very fine and every stylist I have ever been to acknowledges that thinning my hair is the worst idea. Now, not only is my hair limp and body less (despite using product and spending significant time styling), it is also in drecreasingly poor health because of the poor razor job she did when thinning my hair. I never have split ends and my stylists always rave about the amazing condition of my hair. Now I have split ends.

I went back to my stylist in my old town over the holiday weekend and she said the best thing to do was let it grow out. Considering she razored up to six inches of my hair, this will take months.

Obviously I am angry. I have waited three weeks to cool down and I am still upset. Each day is a reminder of the huge mistake I made to put my trust (and hair) into the hands of a stylist at Varji & Varji.

In the future, as any good stylist would know, Varji & Varji stylists should 1) get to know a client's hair (through at least a couple of visits) before making drastic changes and 2) NEVER thin someone's hair without first asking. Clients know their hair. Stylists should respect that and get good information from their clients.

• Pros: Uneducated stylists

04/20/09

Poor Nail Service

by NicoleHall

I recently had a nail service booked for Homa. She attempted to give me a french manicure. First, upon sitting down in the chair, she didn't ask how I wanted my nails shaped. Then, she tried to put white tips on my nails - it was the worst I have ever had. She did a poor job of shaping the white tip and it was very clumpy. I asked if she was going to 'clean up' the white and she replied with a 'yes'. It looked awful. I actually told her I didn't care for her job and asked her to take the polish off. Ann, another nail tech, finished my nails and they look great. After my services were completed, I asked to speak to the manager. She pretty much was unapologetic and actually defended Homa and said there was a communication error. I left the salon never wanting to return because of the level of service I received. I would not recommend Homa, nor will I suggest friends visit the salon. In addition, services are overpriced.

• Pros: none
• Cons: worst manicure, snooty staff, unaccommodating manager

01/16/09

over priced

by SOHO290

I got a not so good haircut and customer service was very flat. With people struggling to get by this salon charges too too much for what you get. I lived in NY and don't have a problem paying for a quality product. I would never recommend this salon for a BORING AND FLAT LOOKING HAIRCUT. I went elsewhere and suggest the same for anyone else.

• Pros: boring haircut and poor customer service OVERPRICED
• Cons: EVERYTHING DON'T MAKE THE SAME MISTAKE I DID