Rude , Heartless, and cold.. Staff with the exception of one nurse by the name Gail is rude. Dr. Stephens talk really loud so whatever she is discussing with her patient is no longer confidential. Dr. Stephens lacks empathy and treat you as if you are just a patient she will receive income for. I have never felt so disturbed by a medical professional until I visit this Dr. Office. I understand that she is not a therapist and/or a counselor, but I am sure being empathetic was emphasized when she was pursuing her medical career. She is very cut and dry. Very very very very rude.
Rude and Unprofessional.
My visit to this office was an absolute nightmare. I showed up fifteen minutes early to my appointment and still waited an hour. While waiting, I overheard the nurses and receptionist gossiping about other people in the building. At one point a man walked in. I think he worked somewhere close by. But the entire staff swarmed him and began flirting with him. I have never in my entire life seen grown professional women reduced to giggling school girls the way these women were. When I finally got called back the nurse was loud and obnoxious. She took minimal information before going back to the front desk to gossip. I waited another fifteen minutes before Dr. Stephens came in.
Dr. Stephens was perhaps the rudest person I've ever met. She rushed through the pelvic exam and scolded me for not knowing what a pap smear felt like. She was very rough. When I told her that I was nervous about the pap smear, she replied, "its not like bigger things havent been down there." This really upset me because she had not yet taken a sexual history so she was obviously just making assumptions. After the pap smear, I got very emotional because we were discussing possible illnesses. I began to cry and was told to "save my hysterics" for another time. I tried to ask questions, but Dr. Stephens practically rushed me out the door. When she did bother to answer, she was incredibly condescending,often rolling her eyes and talking to me like a child.
Old fashioned caring. when i moved here from NYC, i asked around for a good GYN, many women mentioned Laurel, that was 8 years ago and i'm still with them. The staff is dedicated, friendly and well trained. Dr. Stephens takes her time with you, she doesn't rush thru her exams, she looks you straight in the eye, chats a while.. like i said old fashioned caring, something lacking in these big franchised like practices.. much love to Dr. S and her staff.
Stay away from Dr. Stephens.
Right after I found out I was pregnant I was rushed to the hospital with complications. After I was released Dr. Stephens did not feel it necessary to see me. I even wrote her a letter describing how disappointed I was in the handling of the situation and never heard from her.
It was then that I decided it was time to find a new OB and while I was searching online for a new OB I stumbled across and article in the Charlotte Observer about how Dr. Stephens was being sued by a patient.....I was not surprised at all.
She and her staff had no regard for my health or the health of my baby. I quickly changed to a new OB who I love.
First time reviewer here, but wanted to share my experience because it can be hard to find a good doctor in Charlotte.
I've been a patient of Laurel Ob/Gyn for many years but only recently began seeing Dr. Stephens. Until now, I had only seen her PA and was totally satisfied with the services provided. I had no problems, no growing family, and only needed annual exams. Going to the OB/Gyn was never on the top of my "fun" list and I was fine with seeing Dr. Stephens only once a year. However, I now know that having a good doctor in your corner is very important when emergency situations arise.
I recently had an emergency that required an OB/Gyn. Other than an annual exam, I'd never had any experience with Dr. Stephens, but we called on her for help. She stepped up and helped me through a very difficult time with compassion for both me and my significant other. She has a very natural, calming humor about her that makes it clear that you are in good hands. It's a unique combination of confidence and compassion. She explains things clearly and thoroughly and weighs in with her own personal experience when asked. It was comforting to hear about the choices she made when faced with a similar situation.
I'm still recovering from surgery. Everything went very well and no complications. While it is now doubtful that I will ever have an emergency need for Dr. Stephens again, I was fortunate to be able to call on her when I needed her.
I highly recommend Dr. Stephens and her staff.
Best doctor in Charlotte. Dr. Kathryn Stephens is a doctor for you if you want someone who care about you, who can correctly diagnose your conditions, and can help you through any difficult time with compassion and humor. Ten years ago I was diagnosed with endometriosis and uterine fibroids that another doctor has recommended a hysterectomy. Dr. Stephens performed the surgery that not only helped me rid of painful conditions but she went the extra mile to save my uterus for the possibility of having children. When I did try to have children and was having problem with fertility, Dr. Stephens help me through it with wonderful bed side manner. I now have 2 beautiful children that I would not have without the help of Dr. Stephen.
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