Azteca Mexican Restaurants
Matthews, NC 28105-4625
Phone: (704) 814-9877
- Hours:
- Mon-Thu 10am-10:30pm, Fri-Sat 11am-11pm
User Reviews for Azteca Mexican Restaurants
03/13/2007 Posted by arendon
This restaurant has the worst customer service ever. I was a regular until today. I called in an order over the phone the gentlemen who took my order was very pleasant until he began speaking Spanish to another gentlemen nearby about me. Using profanity and that he did not wish to take my F****** order. I am sure he was unaware that I did not speak or understood Spanish which I did. Then he handed the phone to him and told him he refused to take my order. The other gentlemen got on the phone and said can I help you. I asked him to place the other gentleman on the phone that I was speaking with first. I asked him that I wanted to speak with him and the gentlemen told him I don’t want to speak with that B**** in Spanish. I then told them that I understood everything that they were saying and asked to speak with the manager. They left me on hold for 10 Min. Then another gentlemen gentleman got on the phone and said he was the Manager and I explain to him the situation. He took my name and number down and said he would need to investigate this. I have yet to hear back from them. I do not recommend this restaurant to anyone unless you like this type of customer service.
Pros: THUMBS DOWN
Cons: BAD CUSTOMER SERVICE
01/22/2004 Posted by melaba68
I was hesitant to go to Mexican because I am on a very strict diet. When I told the waiter I was on a diet he was quick to make suggestions and accomidate my needs. I ended up having the Carni asada with the beans and rice togo (for my dogs) and a side of castus salad instead of the guacamole salad. He didn't bring the chips to my table and he was quick to refill my diet coke. The service was fantastic and my food was cooked just right and it was a great portion considering I didn't have the rice and beans.
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