I just purchased my 2013 Dodge Durango
R/T from Lake Norman. Randy, my sales person was great. There was a huge inventory to choose from and despite not having what I wanted, they found the options at another dealership and brought it in. I had a great experience and thought highly of Jack the owner who jumped in to help find the right vehicle for me. My family has purchased several vehicles from the dealership over the past several years. All of us have had great experiences.
Thank you Lake Norman Chrysler, Jeep, Dodge
Got a good deal on a new Grand Cherokee...or at least I thought. I did a ton of research and looked far and wide for a GC. Found one at Lake Norman Jeep, emailed the "Internet Sales" guy and made it very clear that I wanted to know the price on the one advertised (as I know they include every single rebate on those prices online) - he assured me that was the price. Ok, drove all the way from Raleigh and had communicated with the guy I'd be there at 6pm. Where is he? Bowling! What a joke this guy is...make all those arrangements and he's not there. However, a real nice sales guy named Nate helped me out right away and he's the reason I ended up staying and buying the car. So that was the bad, then the good, but now some more bad...the Finance guy, who I have to say was very nice, sort of pulled a fast one on me. Well not sort of, he did. I wanted to have the amount financed at or under $10k, so I ended up paying more cash than I wanted in addition to my $25k trade-in...basically he did some fast-talking about getting a lower rate with an extended warranty, blah, blah, blah...so all in I end up paying way more for the car and got a 72-month loan for $13k. I should have had him rip it up when I realized, but it was late and I just wanted my new car! Anyway, Nate in Sales was great after Mark totally screwed the pooch...but pay attention when you're with the Finance guys!! Overall, seems like a great dealership.
Working with Mr Willie Brown was the best car buying experience I have ever been through. He worked hard to do the right thing for me and get my deal done. I would recommend anyone going to him and listening to what he has to say.
Great price on new Jeep Wrangler along with equaly fair price on our trade in, friendly staff, very accomodating with our needs. Dealership had an extensive inventory of Jeep Wranglers with various equipment, that allowed us to select a vehicle exactly how we wanted it with out having to pay extra for features that we were not interested in.
Sticky. I was very happy with my experience at Lake Norman Chrysler Jeep Dodge. My wife and I had a sticky situation to where nothing seemed to be going in the right direction and the people at the dealership was extremely nice and patient with us and with the amount of time it took to get the "I"s dotted and the "T"s crossed. And for that I wanna say thank you very much and I will refer my friends and family to Lake Norman Chrysler Jeep Dodge.
WONDERFUL JOB!!!!. Willie has been one of the best salesman we have had in a long time. His knowledge of the car is the reason why we bought it. Wonderful job!!!!! I would definitely buy another vehicle from him at Lake Norman Chrysler
Very pleasant experience. We had been looking for a while for a SUV, perferably a Yukon XL. Happened to come across one on EBay, at a decent $ that was at Lake Norman Chrysler Dodge Jeep dealership. Called and spoke to Russell. Very straight forward with anwsers to my questions and friendly. Made an appointment, drove 2 hours and had a great experience! Had pricing information,details and carfax before leaving, and was shown carfax when we were there without asking for it!!! Didnt fill pushed or prodded to buy, instead had a relaxed atmosphere. Amanda was grat and knowledgable!
Dead batteries on new jeeps, jumpbox salesman, error codes.
Dead batteries on new car lot (not properly charged after transport) Tried purchasing a $48k JGC Overland that couldnt drive off the lot due to electrical issues. Shady sales techniques when presented with internet sales pricing via ZAG/true car worksheets... Would highly recommend you avoid this dealer unless you dont mind being hasseled. New cars having to go to the service bay before leaving dealership = priceless! Not working with your buyer after a problem like this = absurdity. Salesman said "theres nothing wrong with this car" after throwing error codes = hilarious! Go to Stateline, Keffer, etc.
I must admit...if I were the owner (Mr. Jack Salzman) I would clean house to make sure this sort of issue does not happen again.
Our vehicles go through an extensive inspection process prior to going on the lot. Unfortunately batteries go dead for various reasons. With such a large inventory, it's difficult to ensure that an interior light isn't occasionally left on, etc. Any actual problem with the vehicle would have been rectified. Customer arrived expecting to purchase using a Zag affiliated program for which he didn?t qualify. With hundreds of positive online reviews, obviously this is an unusual customer experience.
Lousy. Found out that they charge $699 on every car they sell, which if I were buying a new car might not be that big a deal, but $699 on an $8,000 car is quite a profit markup for nothing more than having the good luck of me walking into their store. And remember, that is on top of the profit they are making on the car itself. Just thought everyone should know. An informed buyer is a retailers worse customer!
NC law requires every dealer to charge the same administrative fee on every vehicle sold, regardless of the cost of the vehicle.
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